Conference Proceedings


John Pierce
Michael O'Duffy
Niall Connolly
Marian Carcary
Clare Thornley



capability knowledge management individual knowledge technology organisational knowledge knowledge and skills knowledge management km learning

Getting better at Knowledge Management: Integrating individual skills and organisational capability. (2017)

Abstract This paper arises from a work in progress academia/industry collaborative research project to develop a Knowledge Management (KM) maturity model as a component (critical capability) of the IT Capability Maturity Framework (IT-CMF). KM is understood as an organisational capability i.e. the effective mobilising of the resources of people, processes and technology to support the achievement of an organisation’s objectives. The research questions addressed are as follows: what are the challenges for organizations in developing an effective KM capability?; what are the respective roles of individual skills and organisational capability in developing a KM capability?; how can individual skills and organizational KM capability be integrated to help organisations get better at doing KM? The key finding is that an important challenge for KM in terms of developing capability is the potential for processes and technology to both enable and block how well people manage knowledge. The role of learning is important and the link between individual learnings and organisational capability is key, but challenging to manage. Initial data indicates that combining a skills-based approach with an organisational capability approach might be a helpful practice for organisations and some suggestions are provided on how to synthesise this challenging field into tools and guidelines that practitioners can use.
Collections Ireland -> Maynooth University -> Academic Unit = Faculty of Social Sciences
Ireland -> Maynooth University -> Academic Unit = Faculty of Social Sciences: Research Institutes: Innovation Value Institute, IVI
Ireland -> Maynooth University -> Status = Published
Ireland -> Maynooth University -> Academic Unit = Faculty of Social Sciences: Research Institutes
Ireland -> Maynooth University -> Type = Conference or Workshop Item
Ireland -> Maynooth University -> Open Access DRIVERset

Full list of authors on original publication

John Pierce, Michael O'Duffy, Niall Connolly, Marian Carcary, Clare Thornley

Experts in our system

Niall Connolly
Maynooth University
Total Publications: 9
Marian Carcary
Maynooth University
Total Publications: 25
Clare V. Thornley
Maynooth University
Total Publications: 33