Type

Journal Article

Authors

Ovsei Gelman
Mahesh Raisinghani
Rory O'Connor
Jorge Gomez
Manuel Mora

Subjects

Computer Science

Topics
iso iec 15288 standard itsm processes frameworks cobit 4 0 systems services iso iec 20000 itup itil v2 it service design mof 4 0 software engineering information technology itil v3 cmmi svc

An extensive review of IT service design in seven international ITSM processes frameworks: Part II (2015)

Abstract The main international IT Service Management processes frameworks (ITIL v2, ISO/IEC 20000, COBIT 4.0, CMMI-SVC, MOF 4.0, and ITUP) include the design of IT services as part of their main best practices. However, despite having a common purpose and conceptual structure, they are organized differently. Hence, ITSM academic researchers and practitioners need to integrate a broad and diverse literature in relation to these frameworks. In Part I of this research, the authors pursued the goal of a descriptive-comparative analysis of fundamental concepts and IT service architecture design models used in the seven ITSM frameworks. In this paper (Part II) we complete this systemic analysis by using the ISO/IEC 15288 systems engineering standard and focusing on the IT design processes and practices reported in the aforementioned ITSM frameworks. Specifically, CMMI-SVC and ITUP are assessed in overall as the strongest frameworks from an engineering view, MOF 4.0 and ITIL v3 as moderate, and ISO/IEC 20000, ITIL v2 and COBIT as the weakest. ITSM academicians and in particular practitioners thus will need to distinguish their utilization according to the level of required detail of the IT service design process. This paper aims to advance our comprehension and understanding on the state of the art regarding what are IT services and how they can be designed. Thus it is of broad significance to ITSM researchers and practitioners.
Collections Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools: Faculty of Engineering and Computing: School of Computing
Ireland -> Dublin City University -> Publication Type = Article
Ireland -> Dublin City University -> Status = Published
Ireland -> Dublin City University -> Subject = Computer Science: Software engineering
Ireland -> Dublin City University -> Subject = Computer Science: Information technology

Full list of authors on original publication

Ovsei Gelman, Mahesh Raisinghani, Rory O'Connor, Jorge Gomez, Manuel Mora

Experts in our system

1
Ovsei Gelman
Dublin City University
Total Publications: 14
 
2
Mahesh Raisinghani
Dublin City University
Total Publications: 8
 
3
Rory O'Connor
Dublin City University
Total Publications: 197
 
4
Manuel Mora
Dublin City University
Total Publications: 26