Type

Journal Article

Authors

Carol Kelleher
Joseph Coughlan
Aileen Kennedy

Subjects

Business

Topics
service levels e commerce irish land public sector university college nonprofit administration and management information society irish government customer experience process change business process

Business Process Change in E-Government Projects: the Case of the Irish land Registry (2010)

Abstract This research investigates one of the first e-Government services launched as part of Ireland’s Information Society programme, the Irish Land Registry’s implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organisations manage IT-enabled transformations have remained relatively limited and this case contributes to this emerging body of literature. The analysis highlights that the implementation of e-Government initiatives beyond basic service levels necessitates business process change in order to reap rewards. This study fulfils an identified need for research in Business Process Change (BPC) in the implementation of e-Government initiatives. In this way the research attempts to add to, and complement, the existing pool of studies exploring e-Government induced change. The conclusions from the research stress the importance of planning for process change and the support of top management in the achievement of the efficiency gains and improved customer experience that are outcomes of e-Government.
Collections Ireland -> TU Dublin -> College of Business
Ireland -> National University of Ireland Maynooth -> Academic Unit = Faculty of Social Sciences
Ireland -> Maynooth University -> Academic Unit = Faculty of Social Sciences
Ireland -> National University of Ireland Maynooth -> Academic Unit = Faculty of Social Sciences: School of Business
Ireland -> TU Dublin -> Colleges
Ireland -> Maynooth University -> Status = Published
Ireland -> Dublin Institute of Technology -> School of Accounting and Finance
Ireland -> Maynooth University -> Open Access DRIVERset
Ireland -> National University of Ireland Maynooth -> Status = Published
Ireland -> TU Dublin -> Articles
Ireland -> Dublin Institute of Technology -> Colleges
Ireland -> Maynooth University -> Academic Unit = Faculty of Social Sciences: School of Business
Ireland -> Maynooth University -> Type = Article
Ireland -> TU Dublin -> School of Accounting and Finance
Ireland -> National University of Ireland Maynooth -> Type = Article
Ireland -> Dublin Institute of Technology -> College of Business
Ireland -> Dublin Institute of Technology -> Articles

Full list of authors on original publication

Carol Kelleher, Joseph Coughlan, Aileen Kennedy

Experts in our system

1
Joseph Coughlan
Maynooth University
Total Publications: 32
 
2
Aileen Kennedy
Dublin City University
Total Publications: 32