Type

Journal Article

Authors

Ovsei Gelman
Rory O'Connor
Mahesh Raisinghani
Manuel Mora

Subjects

Computer Science

Topics
service literature concepts integrated approach service oriented software engineering systems approach information technology

Toward an integrated conceptualization of the service and service system concepts: a systems approach (2009)

Abstract Service and service systems concepts are fundamental constructs for the development of the emergent SSME, ITSM, and Service Oriented Software (SOS) knowledge streams. A diversified literature has provided a richness of findings, but at the same time, the lack of standardized conceptualizations is a source of confusion to IT practitioners and academics. Given this problematic situation, we pose that a systems approach is useful to address it. In this article, we review and synthesize key studies in these knowledge streams to design: (i) a framework to characterize both concepts under a system view and, (ii) harmonized definitions (e.g. identification of shared and essential properties) for such fundamental concepts. Our main contribution is scholastic, but we are confident that the posed conceptual artifacts can be further used to elaborate standardized definition for the IT service and IT service system constructs, as well as analysis tools for describe real service systems.
Collections Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools: Faculty of Engineering and Computing: School of Computing
Ireland -> Dublin City University -> Publication Type = Article
Ireland -> Dublin City University -> Subject = Computer Science
Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools
Ireland -> Dublin City University -> Status = Published
Ireland -> Dublin City University -> Subject = Computer Science: Software engineering
Ireland -> Dublin City University -> Subject = Computer Science: Information technology
Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools: Faculty of Engineering and Computing

Full list of authors on original publication

Ovsei Gelman, Rory O'Connor, Mahesh Raisinghani, Manuel Mora

Experts in our system

1
Ovsei Gelman
Dublin City University
Total Publications: 14
 
2
Rory O'Connor
Dublin City University
Total Publications: 197
 
3
Mahesh Raisinghani
Dublin City University
Total Publications: 8
 
4
Manuel Mora
Dublin City University
Total Publications: 26