Type

Journal Article

Authors

Jorge Macías-Lúevano
Mahesh Raisinghani
Rory O'Connor
Manuel Mora

Subjects

Business

Topics
information technology it service management literature theoretical service based systems business software engineering management framework

An IT service engineering and management framework (ITS-EMF) (2011)

Abstract There is a rich amount of literature on services from Information Technology (IT) (Management view) and IT System Engineering (ITSE) (Engineering view) domains. However, such a variety has produced disparate views. Furthermore, given that IT and ITSE service-based systems must be linked to business services (the User view), conceptual interrelationships are increased, causing yet more diversity. This paper identifies that this generates a lack of theoretical conceptual cohesion and leads to multiple practical confusions. To address these issues and to reduce such conceptual gaps, an IT Service Engineering and Management Framework (ITS-EMF) is proposed. ITS-EMF is generated by careful review and examination of the main conceptualiza- tions on IT, ITSE and business services. The paper claims that ITS-EMF is useful for: (1) mapping services concepts from disparate IT literature, (2) reducing service conceptual confusion from the multiple available sources, and (3) providing conceptual links between service constructs used in business services and IT and ITSE services layers. It concludes with the implications, both academic and practical, for engineering and managing IT services in business organizations.
Collections Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools: Faculty of Engineering and Computing: School of Computing
Ireland -> Dublin City University -> Publication Type = Article
Ireland -> Dublin City University -> Subject = Computer Science
Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools
Ireland -> Dublin City University -> Status = Published
Ireland -> Dublin City University -> Subject = Computer Science: Software engineering
Ireland -> Dublin City University -> Subject = Computer Science: Information technology
Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools: Faculty of Engineering and Computing

Full list of authors on original publication

Jorge Macías-Lúevano, Mahesh Raisinghani, Rory O'Connor, Manuel Mora

Experts in our system

1
Mahesh Raisinghani
Dublin City University
Total Publications: 8
 
2
Rory O'Connor
Dublin City University
Total Publications: 197
 
3
Manuel Mora
Dublin City University
Total Publications: 26