Type

Journal Article

Authors

Rory O'Connor
Paul Clarke

Subjects

Business

Topics
software smes human capital software process competitive advantage software development software engineering software process improvement quality management empirical study

An empirical examination of the extent of software process improvement in software SMEs (2013)

Abstract Although earlier studies revealed much about software process improvement (SPI) in Small- to Medium-sized Enterprises (software SMEs), no earlier research set out to determine the full extent of SPI being implemented in software SMEs. Therefore, this study was designed from the outset to elicit all instances of SPI, which we term SPI events – no matter how small or informal. We make the important new discovery that SMEs initiate a considerable amount of SPI, albeit in varying quantities in different organisations. No earlier study reported that the practice of SPI was so widespread in software SMEs, and this is perhaps related to the extensive scope of the enquiry adopted in this study. Our study also finds that the significant majority of SPI in software SMEs is minor or moderate in nature, sometimes leveraging the human capital via improvements in tacit knowledge. Software development is an intrinsically human intensive activity and it therefore follows that the maximisation of the human capital in an organisation is a source of competitive advantage. However, contemporary process maturity frameworks and quality management standards do not fully exploit the capacity of human capital and may therefore diminish rather than improve the competitive advantage of software SMEs.
Collections Ireland -> Dublin City University -> DCU Faculties and Centres = Research Initiatives and Centres: Lero: The Irish Software Engineering Research Centre
Ireland -> Dublin City University -> Publication Type = Article
Ireland -> Dublin City University -> Status = Published
Ireland -> University of Limerick -> Faculty of Science and Engineering
Ireland -> University of Limerick -> LERO
Ireland -> Dublin City University -> Subject = Computer Science: Software engineering
Ireland -> University of Limerick -> LERO - Project partner authors
Ireland -> Dublin City University -> DCU Faculties and Centres = Research Initiatives and Centres
Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools: Faculty of Engineering and Computing: School of Computing
Ireland -> Dublin City University -> Subject = Computer Science
Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools
Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools: Faculty of Engineering and Computing

Full list of authors on original publication

Rory O'Connor, Paul Clarke

Experts in our system

1
Rory O'Connor
Dublin City University
Total Publications: 197
 
2
Paul Clarke
Dublin City University
Total Publications: 59