Type

Journal Article

Authors

Ovsei Gelman
Mahesh Rainsinghani
Rory V. O'Connor
Manuel Mora
Mahesh Raisinghani

Subjects

Computer Science

Topics
repeated measures design software engineering cmmi svc process oriented intensive it areas it service management itsm experimental study experimental research user study processoriented intensive it areas electronic process guide epg

Impacts of electronic process guides by types of user: an experimental study (2016)

Abstract The design and utilization of Electronic Process Guides (EPGs) have been studied in the Software Engineering (SwE) since the1990's. However, the empirical findings from surveys, case studies, and experiments on the beneficial effectffigures of their utilization are still lacking. Thus, we suggest that further research on the utilization of EPGs is required. In this study, we are interested in gaining insights on the effects of using EPGs on objective metrics (learning score, time effort) and subjective metrics (perceived usefulness, ease of use, and value), by comparing three EPG designs (a simple PDF-based EPG, a normal HTML-based EPG, and a sophisticated Java-based EPG) with different blocks of experimental subjects (practitioners, academicians, novices, and experts). To this end we have conducted a controlled experiment with a sample of international participants in the domain of IT Service Management. We found that the utilization of EPGs improves the objective metrics while no improvements were perceived on the subjective ones, and that the sophisticated EPG design is more appropriate for the academic and expert types of users than for the practitioner and novice types. Thus, our main recommendation for the design and utilization of EPGs is to consider the type of end user,
Collections Ireland -> Dublin City University -> Publication Type = Article
Ireland -> Dublin City University -> Status = Published
Ireland -> University of Limerick -> Faculty of Science and Engineering
Ireland -> University of Limerick -> LERO
Ireland -> Dublin City University -> Subject = Computer Science: Software engineering
Ireland -> University of Limerick -> LERO - Project partner authors
Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools: Faculty of Engineering and Computing: School of Computing
Ireland -> Dublin City University -> Subject = Computer Science
Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools
Ireland -> Dublin City University -> DCU Faculties and Centres = DCU Faculties and Schools: Faculty of Engineering and Computing

Full list of authors on original publication

Ovsei Gelman, Mahesh Rainsinghani, Rory V. O'Connor, Manuel Mora, Mahesh Raisinghani

Experts in our system

1
Ovsei Gelman
Dublin City University
Total Publications: 14
 
2
Rory O'Connor
Dublin City University
Total Publications: 197
 
3
Manuel Mora
Dublin City University
Total Publications: 26
 
4
Mahesh Raisinghani
Dublin City University
Total Publications: 8