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ireland business management marketing irish human resource management business administration, management, and operations literature review institutional care inspection report nursing homes competitive advantage personnel management inspection unannounced regulatory compliance literature dublin consumer behaviour decision making place case studies information technology innovation irish industry knowledge management future supply chain management public sector performance management qualitative research exploratory study environment design methodology road strategic planning technology project management data collection entrepreneurship supply chain information systems strategic management logistics best practice tourism education leadership industrial relations training and development school of business finance employee engagement employee retention customer service influence computer science motivation organisations quality of work life / job satisfaction hospitality administration and management research design risk management small business sector consumer behavior software engineering inspection announced organisational culture social media work-life balance data analysis qualitative data electronic commerce exploration internet market