ireland business management marketing human resource management irish business administration, management, and operations literature review institutional care competitive advantage inspection report nursing homes personnel management dublin consumer behaviour literature decision making inspection unannounced regulatory compliance case studies innovation design methodology information technology irish industry place future knowledge management public sector exploratory study supply chain management qualitative research performance management data collection project management environment entrepreneurship information systems technology education strategic planning hospitality administration and management leadership strategic management road supply chain best practice finance entrepreneurial and small business operations tourism employee retention motivation quality of work life / job satisfaction logistics research design employee engagement influence industrial relations training and development customer service risk management school of business social media work-life balance organisations qualitative data data analysis business-to-business computer science implementation qualitative study food and beverage management market organisational culture empirical study people